Thompson Flanagan Benefits Group, LLC
This position is responsible for assisting with the administration and support of employee benefit
programs for client companies as well as administration as directed by EB Account Manager and
Maintain Client and Carrier relationships; handle day to day questions, changes, and
employee claim issues
Assist with renewal and marketing process
Request and review plan contacts from carriers for accuracy
Coordinate Open Enrollment meetings; create and distribute communications
Update rates and plans with online enrollment vendor(s); deliver plans, summaries, and
other materials to necessary parties
Assist in new carrier implementation
Build and manage benefit operating systems throughout the year
Create various employee communication documents: Open Enrollment materials, new hire
Act as backup for Account Manager and Account Executive
Ability to multi‐task efficiently, to understand urgency, and to be flexible with everchanging
priorities and deadlines.
Must work well with others in a fast‐paced, customer service oriented environment and to
be responsive to co‐workers and colleagues. Must also work independently, with minimal
supervision and have the ability to take initiative and create solutions.
Proficiency in Word, Excel, and PowerPoint. Ability to learn and implement other programs
quickly and efficiently.
Strong organizational skills and attention to detail. Must be able to screen details and
identify potential discrepancies.
Excellent verbal and written communication skills. Exceptional telephone etiquette.
Strong problem‐solving skills
Education and Experience
Bachelor’s degree preferred
1 to 3 years HR, Carrier, EB experience required
Insurance industry background or knowledge of group products strongly preferred.