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Account Coordinator – Employee Benefits

Thompson Flanagan – Chicago, IL (www.thompsonflanagan.com)

Job Description:
This position is responsible for assisting with the administration and support of employee benefit programs with direction from Benefit Account Manager and Account Executive.

Responsibilities:
 Maintain Client and Carrier relationships.
 Handle day to day client questions, changes, and employee claim issues
 Assist with renewal and marketing process
 Request and review plan contacts from carriers for accuracy
 Coordinate Open Enrollment meetings; create and distribute communications
 Update rates and plans with online enrollment vendor(s); deliver plans, summaries, and other materials to necessary parties
 Assist in new carrier implementation
 Build and manage benefit operating systems throughout the year
 Create various employee communication documents: Open Enrollment materials, new hire guides, etc.
 Act as backup for Account Manager and Account Executive

Requirements:
 Ability to multi-task efficiently, to understand urgency, and to be flexible with ever-changing priorities and deadlines.
 Must work well with others in a fast-paced, customer service oriented environment and to be responsive to co-workers and colleagues. Must also work independently, with minimal        supervision and have the ability to take initiative and create solutions.
 Proficiency in Word, Excel, and PowerPoint. Ability to learn and implement other programs quickly and efficiently.
 Strong organizational skills and attention to detail. Must be able to screen details and identify potential discrepancies.
 Excellent verbal and written communication skills. Exceptional telephone etiquette.
 Strong problem-solving skills

Education and Experience:
 Bachelor’s degree preferred
 1 to 3 years HR, Carrier, EB experience required
 Insurance industry background or knowledge of group products strongly preferred.

Thompson Flanagan has very little turnover and this position represents a significant career opportunity. Salary will be based on experience.

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