Thompson Flanagan – Chicago, IL (www.thompsonflanagan.com)
This position is responsible for assisting with the administration and support of employee benefit programs with direction from Benefit Account Manager and Account Executive.
Maintain Client and Carrier relationships.
Handle day to day client questions, changes, and employee claim issues
Assist with renewal and marketing process
Request and review plan contacts from carriers for accuracy
Coordinate Open Enrollment meetings; create and distribute communications
Update rates and plans with online enrollment vendor(s); deliver plans, summaries, and other materials to necessary parties
Assist in new carrier implementation
Build and manage benefit operating systems throughout the year
Create various employee communication documents: Open Enrollment materials, new hire guides, etc.
Act as backup for Account Manager and Account Executive
Ability to multi-task efficiently, to understand urgency, and to be flexible with ever-changing priorities and deadlines.
Must work well with others in a fast-paced, customer service oriented environment and to be responsive to co-workers and colleagues. Must also work independently, with minimal supervision and have the ability to take initiative and create solutions.
Proficiency in Word, Excel, and PowerPoint. Ability to learn and implement other programs quickly and efficiently.
Strong organizational skills and attention to detail. Must be able to screen details and identify potential discrepancies.
Excellent verbal and written communication skills. Exceptional telephone etiquette.
Strong problem-solving skills
Education and Experience:
Bachelor’s degree preferred
1 to 3 years HR, Carrier, EB experience required
Insurance industry background or knowledge of group products strongly preferred.
Thompson Flanagan has very little turnover and this position represents a significant career opportunity. Salary will be based on experience.